Cancellation Policy

Consumers shall be entitled to the right of revocation according to the following provisions, whereby consumer shall be any natural person entering into a legal transaction for a purpose that can be attributed neither to a commercial nor a self-employed occupational activity:

Revocation Policy

Right of Revocation

You may revoke your contractual declaration in writing (e.g. letter, fax, e-mail) within a period of 14 days without stating reasons or - if the goods are delivered to you prior to the expiry of the period - by returning the goods. This period commences upon receipt of this notification in writing, but not prior to the receipt of the goods by the recipient (in case of recurring delivery of goods of the same kind not prior to the receipt of the first partial delivery) nor before complying with our obligation to provide information pursuant to Article 246 Section 2 in conjunction with Section 1 paragraph 1 and 2 EGBGB (Introductory Law to the German Civil Code) as well as our obligations under Section 312g, paragraph 1, sentence 1 BGB (German Civil Code) in conjunction with Article 246 Section 3 EGBGB. The timely dispatch of the revocation or the goods shall be deemed sufficient for compliance with the revocation term. The revocation shall be directed at:

Charles & Marie KG
Taubenweg 7
61462 Königstein
Fax: +49 6174 203044
E-Mail: info@charlesandmarie.com

Consequences of Revocation

In the event of an effective revocation, the received benefits by either party or any profits derived thereof (e.g. interest), shall be returned. Should you be unable to return to us the goods received or benefits derived (e.g. benefits of use) wholly or partly, or only in a deteriorated condition, you shall to this extent provide compensation accordingly. This shall not apply if the deterioration of the goods was brought about by their examination – such as would have been possible for you in a retail shop. Moreover, you may avoid the obligation to compensate for deterioration caused by the intended use of the goods by not using the goods like your own property and by refraining from everything that may affect their value. Goods that may be dispatched as a parcel are to be sent back at our risk. You have to bear the standard return shipping charges if the goods delivered correspond to those ordered and if the price of the returned goods does not exceed an amount of 40 Euros or in case of a higher price of the goods if you have not yet rendered consideration or any partial payment as agreed upon by contract at the time of revocation. Otherwise, returning the goods is free of charge for you. Goods that cannot be shipped as a parcel will be picked up at your premises. Obligations to reimburse payments must be met within 30 days. For you, the period begins upon dispatch of your statement of revocation or the goods, for us, upon reception thereof.

End of Revocation Policy